Refund Review Request

We understand the frustration this situation may have caused and sincerely appreciate your patience while our team reviews customer requests.

If you would prefer not to continue waiting during this period, you may request a refund review by completing the form below.

Our support team will review all submitted requests as quickly as possible.

Submit Refund Review

Please provide the information below so our team can review your request.

This information is only required for manual bank transfer refunds where applicable.

Dispute Status

This helps our team understand whether your payment provider is already reviewing the transaction.

Important Information

Once your request has been reviewed and approved, refunds are typically returned to the original payment method within approximately 3–5 working days depending on your bank or payment provider.

If you have already initiated a payment dispute or chargeback through your payment provider, please note that resolution timeframes may vary and can sometimes take approximately 4–6 weeks depending on the provider's investigation process.

Where possible, our team will always aim to assist in resolving matters sooner.

If a refund is approved for a Pay by Bank transaction, additional account information may be required in order for our team to process the refund manually.

We will only use your information to review and process your request.

Thank you. Your request has been submitted successfully.

Our support team will review your request as quickly as possible.